Imagine being on the way back from a successful meeting with a prospective customer. While you had been chasing this account for a long time, you were still able to negotiate a fair price for the business. And now you are taking that victory cruise back to your office, rejuvenated by the growth and vitality that this account will bring to your company. You can’t wait to tell the good news to the rest of the team at the plant and ring the “good news” bell. But as you wait at a red light, your mind starts to wander. “This ...