Keith Luneburg, president of FDR Services, Hempstead, NY, says that while the COVID-19 pandemic has posed challenges for laundry operators and healthcare providers—including shortages of essential items such as isolation gowns—FDR has grown throughout this period by having field staff confer regularly with caregivers about their concerns and how their textile supplier can help. The result is value-added services from FDR that lower costs, while expanding textile options for healthcare providers, he says.

“Customer education and information sharing is what we probably spend most of our time on,” says Luneburg. “Linen management and analyzing our customers’ strengths and weaknesses and ...