In common parlance, the words “finish line” evoke thoughts of a goal, competition and overcoming challenges. The same thoughts apply, with a slightly different slant, when narrowing the focus of “finish” to the processing of textiles in the linen, uniform and facility services industry. The finishing of laundered goods refers to the qualities of processed items presented to the customer. These include folding, hangering, packaging and wrinkle-free surfaces. Laundry operators acknowledge that finish quality drives customers’ first impressions and satisfaction, well ahead of color, feel, stain removal, delivery, or cost considerations. Consequently, first-rate finishing techniques are a competitive necessity. This ...