In the textile services industry, customer satisfaction isn’t always about how many trucks you have, or how much ground you cover. It’s about the larger relationship you have with customers—how well you can respond to their needs and contribute to a smooth, efficient and successful operation. In many ways, the same goes for the route-optimization solutions that textile service fleets use. Technical features and advanced capabilities are critical advantages, but knowing what qualities to look for from a potential vendor can be just as important to your operational success. We’ve learned this from our own customers, whose evaluation of our ...