Gallagher Uniform, Battle Creek, MI, is so customer-centered they’ll forgo garment rental agreements for less-lucrative lease deals if that’s a better fit for a given client’s needs.

Their confidence flows from two key factors. First, they believe that honest dealing and open dialogue ultimately produces a win-win through improved customer satisfaction and retention. Second, they’ve invested heavily in technology, including advanced radio frequency identification (RFID) and other systems that enable Gallagher, a fifth-generation independent founded in 1893, to operate with maximum efficiency, while controlling costs.

Company President John Gallagher leads this family-owned and operated industrial uniform business. He cites G-Trak ...