The idea of corporate social responsibility (CSR) encompasses the desire of companies to give back to the communities they serve—be they local, regional, national or global. However, many commercial laundries find that through the practice of CSR, their companies often benefit along with the recipients of these charitable efforts.

Bates Troy Inc., President and CEO Brian Kradjian lists what he describes as the three pillars of CSR: “First, we have a commitment to the safety and well-being, physically and financially, of our employees. Second, we have a commitment to sustainability and the environment which, through resource savings and ...