I recently participated in the European Textile Services Association (ETSA) Conference in Vienna, Austria, along with 135 senior executives from Europe’s largest textile services firms, supplier companies and national textile services associations. Immediately after the ETSA meeting, I joined TRSA’s London Laundry Tour. During these events, the various participants learned that the issues facing their respective businesses are largely the same worldwide. Whether it’s price pressures or increasing customer demands for service; competition from nonprofits and nonindustry entities; regulation; and recruiting/retaining key managers—especially engineers—the global market is evolving; and TRSA is working to ensure that our members know and understand ...