When TRSA’s Executive Management Institute first-year participants enter their classroom for the first time, they see a hollow-square table configuration with tent cards bearing their names assigning their chairs. At the 2004 EMI, Michael Hollenbeck found his. Then he spied another: Shawn Mynear’s. In a rarely seen sleight-of-hand in such quarters, Hollenbeck swapped Mynear’s for the one of the person who otherwise would have sat next to him.
 
Hollenbeck apologized for the displacement but felt no remorse. He and Mynear, who arrived in the classroom at the same time, knew there would be added value to EMI ...