Among TRSA’s nearly 150 linen, uniform and facility services members, there are a number of individuals who’ve worked both as laundry operators, as well as vendor/suppliers. Having labored on both sides of the wash aisle gives them unique perspective on our industry. We spoke with several of these people to get their views on issues of product quality, supply matters and customer service. This month we’ll focus on vendors-turned-operators.
 
Bill Mann, A 59-year veteran of the linen, uniform and facility services industry, launched his career in 1958. He started by running wash wheels and unloading delivery trucks ...