Hospitality specialist Sacramento Laundry Co. Inc.’s fruitful relationship with the Westin San Francisco International Airport (SFO) was recently chronicled in an article on HotelExecutive.com that explained their collaboration on quality standards, communication and sustainability. The article by Joseph Ricci, TRSA president and CEO, is a case study that guides hoteliers in closing on-premise laundries (OPLs), changing textile services providers or simply making the most of their current outsourcing agreement.
 
The story’s central figures are Marc Kuder, Sacramento Laundry customer service manager, formerly a housekeeping manager at a large California hotel; and Jason Lustbader, Westin SFO housekeeping manager ...