Greener Is Better—Survey: How Linen Outsourcing Boosts Guest Satisfaction

In a submission for publication on hotelexecutive.com, TRSA President and CEO Joseph Ricci shares 2021 TRSA consumer research that measures guest sentiment for daily linen changes and environmentally friendly laundering. He notes the synergy between profitability and sustainability resulting from laundry, making the case for greater professionalism in hotel-linen management.

The best resource-conservation practices of larger laundries are highlighted, with Ricci pointing out that economies of scale are necessary to implement these savings, which precludes many on-premise laundries (OPLs) from achieving the same efficiencies. In addition to outsourcing, the article describes the benefits of renting linen.

The article explains to ...

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