If you’d like to see the future of healthcare laundering for outpatient facilities such as clinics, doctor/dentist offices and surgical centers, consider HandCraft Services’ new 96,000 square-foot (8,918-square-meter) plant in Wilson, NC. Located just off I-95 in eastern North Carolina, the plant opened in December 2020 in the teeth of the COVID-19 pandemic. While the HandCraft team takes the pandemic as seriously as any operator we’ve interviewed, they also view it as another managerial challenge that the company must overcome in order to grow.

‘NOTHING’S IMPOSSIBLE, RIGHT?’

“COVID really hasn’t impacted our company,” says COO Joe McKeown, noting that ...