Steve Spreier, manager of costume and F&B services for Walt Disney World Textile Services, told a story at the recent Joint Committee Meeting (JCM) in St. Louis that brought into sharp relief the company’s strategy for empowering its employees.
 
Power of pride
 
Disney laundry managers, he said, regularly take groups of employees, or “cast members” on “walkouts.” A walkout happens when managers conclude that the laundry “is in a good place,” as far as workload (bear in mind, the system’s three laundries [387,000 total square feet] work 24/7 processing 110 million lbs. annually for ...