High-end linens offer outstanding growth opportunities for textile service companies seeking business from OPLs, as well as those servicing established hospitality customers. However, success in this sector requires some different tactics than those used to process traditional bed and bath linens. Below are ideas and observations from three textile service company leaders engaged in processing high-end hospitality linens. 
 
Finishing standards
 
Most people in the industry are well aware that the boom in high-end linens began in the late ’90s with Westin’s “Heavenly Bed.” After the shock of 9/11, and the subsequent economic downturn, the ...