"There has been an increasing focus on the patient experience due to the healthcare industry’s emphasis on HCAHPS* and Press Ganey scores and their influence on hospital reimbursements, thereby creating a need for higher-quality linen products in both the acute and subacute markets. To accommodate these requirements, Florida Linen Services has expanded its product lines with alternative high-quality hotel-type bed linens, which have been well received by our customers, resulting in an increased revenue stream for the company. Changes in hospital reimbursements have also driven other product changes as may be exemplified by the introduction of bonded clinical incontinent pads ...