TRSA recently hosted a webinar on best practices for handling difficult discussions with customers, including the prospect of severing ties if both the operator and the customer don’t see eye to eye on the value of the service provided.

The webinar, titled “Difficult Conversations: Firing Unprofitable Customers,” was hosted by Jason Pourakis, partner, Mazars USA, Edison, NJ; and Ryan Berdnik, senior manager, Mazars USA. The hour-long presentation took place on Aug. 24 over Zoom.

Pourakis kicked off the webinar with three keys to running a successful business. These include:

1. Know Your Costs: Perform an industry profit-and-loss spreadsheet, so ...