When trade media REPRESENTATIVES recently contacted TRSA to assess the industry’s public face as it looks to the future in the wake of COVID-19, TRSA staff flashed a smile. Not an ear-to-ear grin, but enough of a sunny outlook to build public confidence that linen, uniform and facility services have adjusted to pandemic impacts. The industry’s performance during lockdowns gave its advocates reasons to believe that government should view these companies as essential. Its reactions to labor and supply-chain woes reflected a resilience that seems built to last.

It appears that TRSA’s 2020 Looking Forward project, a 100+ member collaboration ...