Our planning session was occurring and there he was. A Hilton employee quietly entered with copies in his hand. He was the red-headed front desk guy who told me he would make copies. My plan was during the break to go and pick them up, and then there he was. Bright, cheerful and bringing added value. That put him and the San Diego Hilton Garden Mission Valley on the fast track to being my favorite hotel. He was nice.

SUBLIME EXCEPTIONS …

The taxi was green…it stands out in my memory because my favorite color is green. He was ...