For a commercial laundry, the potential for a crisis is omnipresent. From the people and machines that run your operation, to the weather outside to the fleets that deliver linens, a myriad of factors can turn a normal day’s operation into a crisis situation. These crises can be limited to one laundry, or spread industrywide, as we learned last year with the five deaths involving a New Orleans hospital and the Ebola scare.
 
While this may sound ominous, it provides the opportunity to engage in a crisis-response planning process to determine where you’re at risk. You will ...