Lisa Wacker, supplier relations manager for CSCNetwork, recently described a situation that says a lot about the management skills and character of her ex-boss, Executive Director Jamey Cashman, who recently stepped down from the laundry independents’ buying group/association after a dozen years at the helm of that organization.

In 2016, the association, which represents 181 independent laundry operators and 90-plus industry suppliers, was about to kick off its Annual Convention in Las Vegas. At the 11th hour, the CSCNetwork staff member who was overseeing the event abruptly resigned to accept another job where she needed to begin immediately. The convention ...