Author’s note: Textile Services recently posed a series of questions to three leading industry thought leaders on implementing Lean Six Sigma (LSS) programs in commercial laundries. Motorola developed LSS in the 1980s in an effort to compete with Japanese manufacturers. Motorola’s goal was to build on principles developed in Japan after World War II for improving productivity through the implementation of various efforts to reduce waste, while enhancing operational effectiveness. In other words, operators seek to do more with the people and systems they have, rather than relying solely on adding equipment and technology. Below are responses to our ...