The arrival of 2020 means a presidential election is coming this Nov. 3. But no matter how you feel about President Donald Trump, or his Democratic challengers, most laundry operators can identify with the challenges that our political leaders face, particularly in times of crisis, such as war or depression. At TRSA’s recent Annual Conference in Boston, Pulitzer prize-winning historian Doris Kearns Goodwin reviewed the leadership traits of Presidents Abraham Lincoln, Teddy Roosevelt (TR), Franklin D. Roosevelt (FDR) and Lyndon B. Johnson (LBJ). In her address, Kearns Goodwin discussed the leadership qualities that these presidents displayed during their tenure and ...