“Necessity is the mother of invention.”—Plato

In the COVID-19 crisis world, there were many concepts and ideas that were developed, adopted and adapted to help our client organizations survive during the pandemic. During the multiple phases of the crisis—React, Reduce, Remain, Restart and Recovery—we asked numerous clients what processes, procedures and plans not only helped them during the phases of the pandemic, but also what ideas would or could they put into use to build a better organization in the long run. In essence, which of these ideas or lessons learned would become best practices?

We examined the “lessons learned” ...