TRSA’s recent tour of laundries in London made it clear that textile service managers in Great Britain face a range of challenges comparable to those confronting U.S. operators in their quest for growth and ROI, particularly in the hotel sector.
 
P.J. Dempsey, president of Dempsey Uniform & Linen Supply, Jessup, PA, summed it up well when he said, “We expected most of the laundries we’d see would be fully automated from start to finish like laundries we’ve toured in Europe. We were surprised by how ‘American’ several English laundries were—lower labor rates and an abundant workforce have ...