During the last few weeks and months, I’ve facilitated a series of regional and market-specific discussions and spoken or communicated with nearly every member about the impact of the pandemic and their organizational path to recovery. I have been encouraged by our members’ optimistic, positive attitude and spirit of resilience, despite the uncertainty, as well as the dedication to their employees and customers.

As highlighted in recent benchmarking analyses, the linen, uniform and facility services industry is bouncing back after a dismal six months that impacted every market sector with most metrics now improving sharply and the growth outlook solidly ...