Two busloads of roughly 100 TRSA Production Summit attendees marveled at the sight of what Owner/Operator Harry Kertenian and his team at Magic Laundry Services Inc. have accomplished in barely 15 years—the successful launch of three distinct hospitality plants on a single site nestled in a residential neighborhood in Montebello, CA, east of downtown Los Angeles.

“We bought it and gutted it,” says Magic Customer Service Manager Vatche Kouyoumdjian, speaking of the origins of the plant complex now located in a former industrial facility. “We did it all from scratch,” added Kouyoumdjian, who led one of the Feb. 22 TRSA ...