In this age of technology, how you as a linen, uniform and facility services provider present yourself online is incredibly important. Before anyone decides to contact you, there’s a good chance they’ll check your rating online and read what other customers have to say about you. Nearly half of consumers will choose a business based on whether or not it has at least a four-star rating.

These are scary statistics, especially because anyone has the ability to go to your page and leave a bad review. The instant a customer realizes they can’t break your agreement, he or she can ...