When TRSA introduced the Certified Professional Laundry Manager (CPLM) designation in 2012, candidates could earn this certification at only one time and place: in April at Texas Woman’s University (TWU, Denton, TX) at the Production Management Institute (PMI). Candidates for the CPLM designation attended the week-long PMI there, viewed some webinars at home over the next year, and returned to TWU for another week the following April, concluding with the CPLM exam.

Today, the P in PMI stands for Professional, not Production, and the program takes place in August at the University of Maryland with the Executive Management Institute (EMI) ...