The COVID-19 pandemic has tested the mettle of linen, uniform and facility services companies and their management teams in ways unlike anything in living memory. Yet, most companies not only haven’t thrown in the towel (pardon the pun), they’ve doubled down and are seeking not only to survive but to thrive in 2020 and beyond. To do that, many are “sharpening their swords” at a time when business is beginning to recover. This drive for self-improvement includes a wide range of initiatives aimed at strengthening key managers through various forms of training and hands-on experience. Several leading consultants and training ...