The global Coronavirus pandemic has thrust the world into unprecedented territory. And few have borne witness to this shift more than linen, uniform, and facility services companies. As one of the few industries that the federal government has designated as essential, laundry operators confront daunting challenges as some customers are running at or above capacity, while others are gone for good.

To survive now and in a post-COVID-19 future, you must look at your business in a new way. The changes in our economy, consumer confidence and local markets mean that what worked to grow and sustain your business prior ...