healthcare
 
Patient Satisfaction Hits 9-Year Low
 
The overall healthcare score for hospitals and ambulatory service centers (ASCs) is 75.1 on a 0-100 scale for this year, compared to 77.6 in 2014 and a record high of 80 in 2013. 
 
This is the lowest national score in nine years, according to The American Customer Satisfaction Index.
 
This University of Michigan Index, which analyzes interview data from about 70,000 customers, also indicates that ASCs scored 76 this year, compared to 79 in 2014. That’s the lowest score for surgical centers ...