Customer expectations in the mid-2020s are changing as the organizations that partner with linen, uniform and facility services companies respond to evolving market conditions. These issues range from coping with inflation to heightened concerns about infection control, promoting sustainability and managing wastes such as per- and polyfluoroalkyl (PFAS) substances, according to several operator executives we contacted.

Managing Uncertainty

One company, Alsco Uniforms, responded to the COVID pandemic, that diminished its food and beverage (F&B) customer base by shifting its emphasis to industrial, healthcare and facility service customers. Dan Barnetson, general manager for Alsco Uniform’s branch in Surrey, British Columbia ...