Success in leading a business often is a matter of perception. In other words, a company executive or CEO may appear to be successful in terms of growth or finances. But unless his or her employees are fully engaged in the business, performance will likely lag and the bottom line will too. That was the message that consultant Dick Heller brought to a dozen operator and supplier executives who attended a July 20 “Young Leaders” meeting in Chicago.
 
Heller, a former television producer, shared an anecdote from his own career with the Public Broadcasting System to make ...