When you walk up to the reception desk at Miller’s Textile Services, chances are you’ll be greeted (as we were) with a beaming smile from Jackie Hager. She and her husband Roger bought this company in 1968 from the Miller family, which founded it in 1946 in Wapakoneta, OH.

While Jackie and Roger are well past “traditional” retirement age, both continue to put in regular hours at the plant, which is now led by their son, Bob Hager. Miller’s Textile Services emphasizes relationship-building as a way to grow its business—both internally with staff and externally in terms of its outreach ...