Innovation is generally understood as the introduction of a new thing or method. True industrial innovation is the introduction of something that increases value for the customer, improves their experience or makes them better off. The textile service industry is a prime example of continuous innovation. As proof, we recall one of the laundry industry’s earliest examples of innovation: the rented shop towel. 
 
As the story goes, in about 1926, Fuller E. Callaway, one of Georgia’s most prominent textile entrepreneurs and businessmen, was on a tour of his good friend Henry Ford’s automotive plants when he noticed ...