Picture yourself in a commercial laundry in Anytown, USA. 
 
Production employees stand idle or engage in ‘busy work’ because an equipment breakdown has halted the movement of goods through the plant. In the business office, phones buzz with calls from customers wondering when their linens will arrive. Meanwhile, an anxious plant manager huddles with colleagues as they try to figure out the source of the problem and how to fix it before delays get out of hand. 
 
Has this scenario occurred in your plant lately? If so, or if there’s a real risk that ...