Jason DuVall, general manager for Morgan Services, Cleveland, says his team’s success stems from its emphasis on building relationships with customers and moving quickly and effectively to meet their needs. This is especially true for the area’s booming banquet business, which in some cases is benefitting from private parties and family celebrations that residents put off during the COVID-19 pandemic.

The Cleveland metro area has 1.76 million people. Customers in this northern Ohio city tend to reach out on a neighborhood basis with questions or requests for their linen supplier. “We all have our own little zones,” says DuVall, noting ...