TRSA hosted its inaugural Hospitality Conference on Feb. 20–21 at Walt Disney World’s Coronado Springs Resort in Orlando, FL. The two-day conference drew nearly 150 linen, uniform and facility services industry executives, and featured education, networking events and plant tours specifically tailored to hospitality operators and suppliers serving this growing market.

The conference kicked off with a keynote speech by Anthony Melchiorri, the creator and host of The Travel Channel shows Hotel Impossible, Hotel Impossible: Five Star Secrets and Hotel Impossible: Showdown. During his presentation, titled “How to Build Your Personal Brand,” Melchiorri shared insights on customer service from his ...