TRSA’s Next-Generation Executives Problem-Sharing Roundtable: Lessons Learned 2020, a two-hour virtual event, recently focused on a variety of problems that the linen, uniform and facility services industry is currently facing due to the COVID-19 pandemic. Some of the topics discussed during the roundtable were employee engagement, handling remote work, new services, products and innovation, and customers’ needs and concerns.

Employee engagement was a hot topic during the roundtable discussion, with various executives discussing the importance of keeping a good synergy in the office and ensuring that employees stay engaged with each other. Attendees discussed how this has become difficult with ...