TRSA recently embarked on a new era of leadership as Noël Hammer Richardson, the fourth-generation owner/operator of Shasta Linen Supply, Sacramento, CA, ascends to the role of chair following last month’s mail-in election. Hammer Richardson, the first woman to serve as chair, recently sat down with Textile Services to discuss her vision for the future of the association and the industry.

What are some key goals that you’d like to accomplish during your term as TRSA chair?

We certainly are in unprecedented times. Given this current environment, I think as an association, it is appropriate for us to look ...