To win in today’s hypercompetitive market for acute-care and outpatient healthcare textiles in South Florida, you’ve got to do two things: outperform—or at least compete effectively—with rival firms, while providing a work environment that’s more appealing than other laundries, or similar businesses competing for the same pool of labor.

These were the goals that NOVO Health Services set out to achieve in January 2022 when it opened its new 80,000-square-foot (7,432 square-meter) healthcare laundry in Miami Gardens, FL. During a recent visit to the plant located about a half an hour northwest of downtown Miami, Textile Services saw how NOVO/Miami ...