While the social distancing inspired by the COVID-19 pandemic quickly emerged as a now-universal safety measure, organizations also pivoted to bridge the resulting communications gap through Zoom and other virtual web-based conferencing tools. These programs let individuals and groups confer online, with or without video. We asked HR specialists and a professional recruiter for the linen uniform and facility services industry to reflect on these changes, as well as the broader issues impacting recruitment/retention challenges in the COVID-19 era that exploded onto the scene just over a year ago.

THE BOOM IN ‘ZOOM’ AND ‘TEAMS’

Deana Griffin, president, The ...