Maintaining profitable customers and increasing revenue from these accounts marked the 2022 performance of TRSA linen, uniform and facility services members, according to results of a recent TRSA Business Pulse Survey. What’s more, laundry operators’ growth prospects for the balance of 2023 and beyond are brighter in the near term. This follows a first quarter survey in which a solid majority of respondents’ said their revenue exceeded expectations.

Nearly two thirds of respondents to the survey, taken in February and March, indicated that their revenues were well or slightly above expectations since Nov. 1, 2022. When asked for their customer-retention ...