As technology has enabled healthcare professionals to perform more complex medical procedures on an outpatient basis, this sector of care has grown exponentially. That, in turn, has fueled outsource opportunities for linen, uniform and facility services companies. While this sector is expanding, in some ways it’s more challenging for laundry operators to manage than others. But for those who master outpatient medical, serving these customers can be financially rewarding. As a result, competition is growing rapidly.

Those were among the key messages that about 100 or so attendees heard during a Nov. 28, 2018, breakout session at TRSA’s 7th Annual ...