Throughout 2020, I’ve had the opportunity to speak with nearly every member regarding the dramatic and unpredictable impact of the pandemic. I’ve been encouraged by your genuinely positive attitude and resilience—despite continuing uncertainty—and impressed by your commitment to your employees and customers.

As highlighted in recent benchmarking surveys, the resurgence of COVID-19 has again dampened the recovery of the linen, uniform, and facility services industry, particularly those serving restaurants and hotels. Even as the distribution of vaccines begins to the most vulnerable, this continued uncertainty creates anxiety and frustration for you, your employees and customers. It’s more important than ever ...