It all started with a casual conversation between a vendor and his customer.
 
In January 2008, the management at Booth Centennial Healthcare Linen Services (BCHLS), Mississauga, Ontario, was looking for ways to minimize cost, conserve resources, increase employee safety and improve the performance of its 243,000-square-foot facility.
 
Up to that point, the cooperative laundry operation with 23 Toronto-area member hospitals and long-term care facilities had been riding a wave of steady successes, thanks to a 2006 decision from the BCHLS’ board of directors to infuse new management into its state-of-the-art facility.
 
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