As I travel around to different plants, operators routinely praise their staffs for the fine job they do and how critical they are to the success of their businesses. 
 
I say ‘amen’ to that because, even in today’s age of automation, labor remains in most cases, the largest single expense for any textile service company. Moreover, you can’t expect your business to grow if your staff aren’t rowing with you in the same scull—so to speak. 
 
The question then is: How do you engage employees so that they’re doing more than just putting in ...