It’s Monday morning. A laundry finishing department employee logs into work using her smart card. Instantly, performance-management software accesses her service record and downloads all pertinent performance standards for her assigned workstation, as well as her past performance statistics at that station. Once at her place, on the front end of an ironer, she receives the prompt to start work. As she begins feeding flatwork, she can glance up at a large-screen display with bright graphics that show whether she’s performing below, at, or above standard for that particular task—and how her co-workers on the ironer are doing as well ...