You can’t treat a Formula 1 race car like a Ford Taurus and expect to get results that will enable you to grow your business in today’s fiercely competitive linen, uniform and facility service services market.

That was the rough consensus that emerged from interviews with several leading plant and maintenance executives and a consultant who specializes in building and upgrading commercial and institutional laundries.

In essence, what these industry leaders are saying is that as technology grows more complex, the industry needs to alter various approaches, including training and recruiting maintenance staff to ensure that they can handle the ...