In 1989, a group of laundry industry leaders met to plan the inaugural session of a training program designed to prepare laundry production supervisors and managers to meet new trends affecting our plants.  There were many changes occurring that were affecting the bottom lines of owner/operators. Laundry equipment had improved drastically with technologies never seen in our industry.  The variety of fabrics introduced over the past decade had brought improved productivity, quality and occasional problems with customer satisfaction. The labor market also was experiencing significant changes, both from an availability standpoint and from the perspective of dealing with cultural differences ...